Shipping policy
SHIPPING POLICY
Processing & Production
Each piece in our collection is thoughtfully crafted and printed to order just for you. This custom production process takes 2-5 business days before your item ships. We believe quality is worth the wait.
Shipping Timeframes
Once your order is produced, shipping times are:
- United States: 3-5 business days
- International: 7-15 business days
Total delivery time (production + shipping): 5-10 business days for domestic orders, 10-20 business days for international orders.
Shipping Costs
Shipping rates are calculated at checkout based on your location and order size. We work to keep costs fair while ensuring your items arrive safely.
Order Tracking
You'll receive a tracking number via email as soon as your order ships, so you can follow your package every step of the way.
Delivery Issues
Please ensure your shipping address is accurate before completing your purchase. Once an order is in transit, we cannot redirect it to a new address.
If your order doesn't arrive within the expected timeframe or arrives damaged, please contact us at [your email] within 30 days and we'll make it right.
Custom Orders
Because each item is made specifically for you, we cannot accept returns on customized products unless they arrive defective or damaged. Please review your order carefully before purchasing.
Questions?
We're here to help. Reach out to us at roselinassemathieu25@yahoo.com with any shipping questions or concerns.